I get responses saying that the logs did not make it in my transmissions. I have sent in logs of my synch per the directions given me by customer support. So, the lack of the alarm didn't cause me to miss the engagement. This week, the alarm didn't go off for an appointment that I had. ![]() ![]() Once, it even sent a bunch of duplicate contacts back into Act (several hundred!), which took me hours to delete. Sometimes, it synchs most of the contacts but not all. I can often get my phone to synch to Deja (though often not completely), but it won't take that information and put it into the native contacts on the phone (which you need for things like seeing who is making that incoming call or sending you that incoming SMS). For many years, I had nothing but the best experience with Companionlink for my Treo, using it t to synch Act to my phone. I have nothing to do with Companionlink or Deja Office. My persistence is as strong as anyones but the surrender towel is about to be thrown in the ring. And yet a quick google search revealed others with the same issue. When I described to them today about the error messages which were telling me to connect the USB cable that was ALREADY connected they sounded surprised to hear it. Tech support tries hard but can't seem to come up with the answers. But I must say sync'ing with the BB took all of 60 seconds and I have literally spent hours and hours of my time trying to do the same thing with CL and still can't get it right. I love the Droid X which is so much better than the Blackberry that I used to have. The only thing you won't get is what you wanted in the first place, an easy way to sync Outlook with your Droid. ![]() How about multiple battery pulls? Yup got plenty for you. What I got instead with Companionlink was the most unreliable, temperamental, unpredictable piece of software known to man. I really really wanted this software to work since Google and Microsoft didn't want to play nice with each other and purposely left out a good way to sync with Outlook. Got a broadcast e-mail from them yesterday claiming that the new software was ready to go with better functionality and even sported a new name, now called Companionlink for Outlook. I've been using Companionlink for about five months and absolutely dread each time I have to do a sync. Just to be safe, take a look at our setup guide (with accompanying video) and make sure you are following all the steps - Sync Android with Outlook (via USB) - Setup Guides I can't be sure exactly why you have intermittent issues with the sync, but often this can be attributed to tapping 'OK' in DejaOffice before the sync completes on the PC. You can also call us if you need immediate support, we are available by phone M-F 7am-4pm PST - Contact Technical Support - Contact information for our support department | CompanionLink Software Check your spam filter - sometimes our replies get flagged and hidden. We respond to most email support requests within 24 hours, and certainly shouldn't take more than a week. Let me know if there's anything I can do. Sorry again to hear you're having trouble we'd love to get this fixed for you. Just to be safe, take a look at our setup guide (with accompanying video) and make sure you are following all the steps. You can also call us if you need immediate support, we are available by phone M-F 7am-4pm PST. ![]() Pro is only required if you need to sync with multiple databases/phones. CompanionLink USB will sync Outlook with Android, and is $39.95. Let me clarify a few things:ĬompanionLink Pro is not necessarily required in your situation. Sorry to hear you're having trouble with CompanionLink.
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